FAQ's
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The Most Frequently Searched Queries
- Updating a link to an initiated campaign
- Adding a new audience to an already initiated campaign
- Adding a CSV File to a Campaign Email
- How to change the Sender Address (From)
- Locating your unsubscribe field
- Locating your Integration Tab in CommuniGator
- What is a Mail-To and Where can I find it?
- Embedding Videos
- How to add a Landing Page to a Campaign
- What are Opens? How do I see the total opens?
- How do I restrict users from editing email templates?
- Adding images and photos to your email campaigns
- Sharing a Survey Proof with Colleagues
- Can I put a Video in my Email?
- Why can't I see the Audience tab on my Campaign?
- Can I print out my Workflow?
- I've been Whitelisted, what can I do?
- How do I create a report on Opt Out's?
- Export Options
- Using tailored information in a subject line
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What do I do...? Error Messages
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What do I do...? Questions
- Initiate Check Screen - The HTML email contains test links
- My Test Email has not been received
- What Happens if a Contact Emails the Sender Email Address?
- Why is my Email being Marked as Spam?
- What do I do if I am Integrated with a CRM but want to import a CSV?
- Gator CRM Auto-Login Errors & Resolutions
- IP Authentication
- Logging in via CRM
- Logging In
- How to reset your password
- Why are my tests unable to send?
- HTML Upload failed, what to do?
- Why am I not receiving any out of offices?
- Why is my Background colour not displaying?
- My Click Rate Doesn't Seem Right?
- Why is the majority of my audience classed as unsubscribes?
- Why is my Background colour not displaying?
- Why are my emails going to spam?
- How Often Should You Send?
- How do I create folders in Workflow?