CommuniGator’s integration service is installed in your internal network and acts as the messaging queue between your CRM system and CommuniGator.

This integration service runs a number of operations at different intervals depending on your CRM system and the settings required to fulfil your needs.
The integration service’s routine runs the following operations:

1. Requests from CommuniGator for any contact updates. This includes Unsubscribes, Undeliverables, and any other updates generated by recipients entering data into user created web capture forms or data cleanse surveys.
2. Requests for batch history data from CommuniGator, including but not limited to: emails sent, emails opened, website hits, landing zone hits and surveys completed.
   Which history records are returned is configurable within CommuniGator’s data feed.
3. Checks and updates field mappings between the two systems.  Field mappings allow you to define which contact level data is integrated from CRM to CommuniGator.  By default we would map the first name, last name, email address and email opt in status from CRM to CommuniGator.
4. Fields can be mapped to one level deep of the Contact and in a 1:1 relationship only. For further details and explanations please speak to your allocated technical consultant.
5. Checks CRM for any newly defined Campaigns which are marked for integration to CommuniGator.
6. Sends Campaigns for integration to CommuniGator along with the associated audience.

Each integration install also includes a number of customisations which are deployed into your CRM system.
These customisations are unique to your CRM platform and contain some, but not all of the following:

1. Additional tables to hold recipient history including emails sent, emails opened, website hits, landing zone hits and surveys completed.
2. Additional UI customisations for displaying recipient history data where appropriate.
3. Additional UI customisations for embedding CommuniGator in CRM or allowing CommuniGator to be launched from within CRM.
4. Additional UI customisations for marking campaigns to be integrated.

For further details and explanations please speak to your allocated technical consultant.

For the installation of your CommuniGator integration you will need to have read and completed the System Requirements and Sign-off for your particular CRM system before dates are allocated for a technical consultant to complete the installation.

Installation is completed remotely unless previously discussed and agreed that a consultant will come on-site to complete.

Where is the service installed?

The integration service is typically installed on the CRM application server. The service is designed to run alongside CRM without impacting on performance, the integration also makes use of batching to ensure no impact is made on your bandwidth.

However, depending on your choice of CRM and internal network architecture, the integration service can usually be placed in a location which suits you as long as it meets the integration requirements for your CRM. This can be discussed with your allocated technical consultant.

How long does it take?

The integration install process is different for each CRM; your allocated technical consultant will be able to provide exact timing requirements.

What steps are taken during the installation?

The installation generally follows the same steps for deployment, regardless of which CRM platform it is being deployed for.

1. Consultant accesses required servers.
2. Consultant’s initial investigation to double check prerequisites and understand any unique aspects of your system and network.
3. Copying of required installation files to the server.
4. Backing up of affected elements including Customisations, Databases, Application and Websites.
5. Installation of integration components.
6. Configuration of integration components.
7. End-To-End Testing.