After an unsuccessful upload you will notice a message such as the one in the image above. These messages will give you a rough idea of might be wrong with the template.

Problems with HTML uploads are often related to file names, such as in the screenshot above.

1. One potential issue is the name of a file and/or a folder starting with a non-alphanumeric character.
2. The issue with the folder name as we see above is that when using a template created by a 3rd party sometimes the software used leaves temporary folders and files behind, these will need to be removed as we will show at a later step.
3. The system will also reject the hyphen character.
4. If you change the name of the image, you will also need to go into the HTML code and change the image file path to point to the new location.

To resolve the issue the "_OSX" folder was removed, the ".thumbs.png" file was also removed.

• The file "Image-2.png" was renamed to "Image_2.png" as you can see in 2.
• Although CommuniGator will accept spaces in the file name as seen in 1 it is recommended that you rename the file as well, the underscore "_" would be the best substitute for the space.

After all the changes were made the ZIP file was re-uploaded and successfully added to CommuniGator.

Remove HTML and body tags from the HTML code. CommuniGator strips the head and body from the HTML code as certain email clients will strip them.

You need to ensure that you have removed the folder _MACOSX this can be found within the first folder of the zip file.

You will also need to ensure that the .dssotre file has been removed, these can typically be found within the image folder of the zip folder.

If you are unsure on what your Zip folder should look like before uploading please see find the link to our "Upload HTML for use in Emails & Landing Zones"