Conditional Notifications in Surveys
In the details section of surveys you can add conditional notifications, which will send a notification to an email address of your choosing when the survey is filled in, or when specific questions have been answered.
NOTE: Conditional Notifications are only available for questions which use Radio Buttons.
Notification when Survey Complete
- Click on the survey tab in the campaign level
- Click on the pencil to edit the survey
- Select 'Use Notification Emails' check box
- Add the emails you would like to receive the notification
Creating the Conditional Notification
- When in the survey detail page, click on 'Insert Conditional Notification'
- Type in the name of the notification
- Add the notification
- Once added click on the pencil to edit notification
Email Address Conditional Notifications
- Add the email you would like to send notifications to
- Notification Name
- Notification Subject
- Notification Email design
- The sender address of the notification. NOTE: This address much match the sender address in your campaign
- Email you would like the notification to be sent to
- If you do not have a specific email you would like to send the notification to, you can set it to information from the contact record. e.g. notification to be sent to contacts sales representative. NOTE: you can either manually type in an email or use this function; you cannot use both.
- Apply Criteria
- Save
Question Conditions Notifications
- Select the question you would like the notification applied to (Conditional Notifications are only available for Radio Button Questions)
- Select the answer you would like the notification applied to
- Add
- You will receive and email notification if the question in the condition has the specified answer in the condition
Contact Conditions Notifications
- Select the contact details you would like the notification applied to. NOTE: this must be an existing business attribute in your CommuniGator system
- Select the operator you would like the notification applied to. e.g. Equal, Is Like, Is Greater Than
- Select/Enter the value you would like the notification applied to
- Add
- You will receive a notification if the contact record filling in the survey matches your contact condition
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